Resume

Jes Pan (Jeselyn Templin)

Experienced writer, editor, librarian, and office professional based in Tempe, AZ.

Education
Masters Degree in Library and Information Science (MLIS)
San Jose State University, June 2014 to May 2017

Bachelor of Arts Degree in Creative Writing and Literature (BA)
Santa Fe University of Art and Design, September 2008 to May 2011

Work Experience
Retirement Specialist
Arizona State Retirement System - Phoenix, AZ
October 2023 to Present
Fast-paced inbound call center work and multi-tasking. Answering incoming calls from members of the retirement system and providing guidance on agency processes. Giving verbal directions on how to use agency website, and how to complete required forms electronically and on paper. Notating each call with content details for future account reference. Answering written communication from members with detailed, concise, and understandable language. Generating and sending daily statistics reports.

Cross Training in Strategic Communications department: Publication of monthly employer newsletter. Cross Training in Member Benefits department: Using internal software and practical math to calculate member pensions, communicate with employers about member salaries, meet and exceed quantified work item goals.

Librarian and Supervisor
Phoenix Public Library - Phoenix, AZ
March 2021 to January 2023
Performing community outreach and library tours for families, preschoolers, grade schoolers, high schoolers, college students, and residents of retirement communities. Working with a team to create programming for children, teens, and adults at our branch based on the community's needs. Conducting detailed reference interviews to assist patrons in finding materials. Working at the circulation desk making new library cards, providing customer service, and performing light technical support on public use computers, printer, and fax machines. Use of Microsoft Office (Word, Excel, PowerPoint, Publisher) software. Use of Polaris software. Use of Outlook email system. Supervising a team of four including making schedules, approving timecards, and overseeing operation of the branch's sort department.

Youth Services Librarian
Red Mountain Branch - Mesa, AZ
May 2017 to March 2020
Scheduling all special events and recurring programs geared toward patrons age 0-18. Planning and running up to five weekly storytimes. Acting as an authority on early childhood development for parents of children ages 0-5. Performing community outreach and library tours for families, preschoolers, grade schoolers, high schoolers, college students, and residents of retirement communities. Working at the circulation desk making new library cards, answering reference questions, and performing light technical support on public use computers, printer, and fax machines. Training and supervising teen and adult volunteers in various practical and creative tasks. Use of Microsoft Office (Word, Excel, Powerpoint, Publisher) software. Use of Polaris software. Use of Outlook email system. Working cohesively on a team of librarians to run branch programming. Providing patrons with excellent customer service.

Cashier, Sales Floor, Full-Time Framer, Framing Manager
Michaels Arts and Crafts - Springfield, OR and Chandler, AZ locations
October 2011 to December 2015
Assisting customers in creating their ideal Custom Framing order. Meeting daily and weekly sales goals. Knowledge of archival processes. Assembling custom orders using tools and adhesives. Unpacking and stocking merchandise. Answering questions and helping customers over the phone. Recovery of messy aisles. Operating cash register for purchases and returns. Cleaning and sweeping store. Consistently staying in the top percentage for email collection and time per transaction. Cross-training in various areas of the store including lead cashier, sales floor, trainer, key holder, floral design, custom framing, and Manager On Duty. Always providing excellent customer service.

Certifications
Certificate in Early Childhood Literacy
May 2022, does not expire
The classes for this certificate include techniques for teaching early literacy concepts to children and parents in a one-on-one and storytime environment. Key information on early childhood development, early literacy knowledge, and activities to put into practice in your library.

Publications
Sonder: A Novel by Jes Pan
Author, 2023, Paperclip Publishing
My debut novel was published on February 14, 2023. It is a 193-page literary fiction novel that falls into the genres of LGBTQ+, horror, and suspense. 

The Legacy He Left Me: A Memoir by Lovern J. Gordon
Editor, 2021, Paperclip Publishing
www.TheLegacyHeLeftMe.com
I provided guidance and editing services to the author in writing this memoir from the first blank page to formatting the finished product and writing the back-of-book blurb. It is a 171-page nonfiction domestic violence memoir with color photos.